公开(公告)号：US20150147999A1

公开(公告)日：2015-05-28

申请号：US14090567

申请日：2013-11-26

Applicant: VONAGE NETWORK LLC

Inventor： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

IPC: H04W24/02 ,  H04W24/04 ,  H04M3/51

CPC classification number: H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

Abstract translation: 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

公开(公告)号：US20150145945A1

公开(公告)日：2015-05-28

申请号：US14090505

申请日：2013-11-26

Applicant: VONAGE NETWORK LLC

Inventor： Roni Salfati ,  Itay Bianco

IPC: H04N7/14 ,  H04N7/15 ,  H04N5/76

Abstract: Methods and apparatus for recalling and replaying content during a communications session are provided herein. In some embodiments, methods for replaying content during a communications session may comprise detecting a real-time communications session between two or more participant devices, storing content of the communications session transmitted between the two or more participant devices as the real-time communications session persists, receiving a control request from a first participant device of the two or more participants devices to replay a portion of the content; and transmitting the portion of the content to at least one of the participant devices as the real-time communications session persists.

Abstract translation: 本文提供了在通信会话期间调用和重放内容的方法和装置。 在一些实施例中，在通信会话期间重放内容的方法可以包括检测两个或更多个参与者设备之间的实时通信会话，当实时通信会话持续时，存储在两个或多个参与者设备之间传送的通信会话的内容 从所述两个或多个参与者设备的第一参与者设备接收控制请求以重播所述内容的一部分; 以及当所述实时通信会话持续时，将所述内容的所述部分传送到所述参与者设备中的至少一个。

公开(公告)号：US20150117439A1

公开(公告)日：2015-04-30

申请号：US14061856

申请日：2013-10-24

Applicant: Vonage Network, LLC

Inventor： TZAHI EFRATI

IPC: H04L29/06

CPC classification number: H04M3/436 ,  H04L65/1079 ,  H04M3/42059 ,  H04M3/4211 ,  H04M7/006 ,  H04M2201/405

Abstract: A telephony communication system prevents an incoming telephony communication directed to a user from being completed if the user is not authorized to communicate with the calling party. Likewise, a telephony system prevents a user from completing an outgoing telephony communication directed to a called party if the user the user is not authorized to communicate with the called party. The telephony communication system also electronically monitors a telephony communication between first and second parties and censors portions of the telephony communication to terminates the telephony communication if predetermined keywords appear in the communication.

Abstract translation: 如果用户未被授权与呼叫方通信，则电话通信系统防止指向用户的进入电话通信完成。 同样，如果用户用户未被授权与被叫方通信，则电话系统防止用户完成指向被叫方的传出电话通信。 电话通信系统还电子地监测第一方和第二方之间的电话通信以及电话通信的审查部分，以便如果在通信中出现预定关键字，则终止电话通信。

公开(公告)号：US20150113148A1

公开(公告)日：2015-04-23

申请号：US14580714

申请日：2014-12-23

Applicant: Vonage Network LLC

Inventor： John Riley ,  Daniel Thomas Smires ,  Mary Grikas

IPC: H04L12/24 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L41/0806 ,  H04L12/66 ,  H04L67/04 ,  H04L69/08

Abstract: A system and method for provisionable, multi-modal communications, including detecting a provisioning condition, selecting a communications mode based on the provisioning condition from a first usage mode, a second usage mode, and a third usage mode, and displaying an interface corresponding to the selected communications mode. The first usage mode includes a first communications channel supporting a first communication data consisting of instant messages (IM) and in-network voice data. The second usage mode includes a second communications channel supporting a second communication data consisting of IM, in-network voice data and out-of-network voice data. The third usage mode includes a second communications channel supporting a third communication data comprising video data.

Abstract translation: 一种用于可配置的多模式通信的系统和方法，包括检测供应条件，基于来自第一使用模式，第二使用模式和第三使用模式的供应条件选择通信模式，并且显示对应于 所选择的通信模式。 第一使用模式包括支持由即时消息（IM）和网络内语音数据组成的第一通信数据的第一通信信道。 第二使用模式包括支持由IM，网络内语音数据和网络外语音数据组成的第二通信数据的第二通信信道。 第三使用模式包括支持包括视频数据的第三通信数据的第二通信信道。

公开(公告)号：US20150098390A1

公开(公告)日：2015-04-09

申请号：US14046007

申请日：2013-10-04

Applicant: VONAGE NETWORK LLC

Inventor： Tzahi Efrati

IPC: H04W28/02 ,  H04W72/02

CPC classification number: H04W72/02 ,  H04L47/803 ,  H04L47/824

Abstract: Methods for prioritizing data traffic between a mobile device and a network access point are provided herein. In some embodiments, a method for prioritizing data traffic between a mobile device and a network access point may include: receiving information associated with bandwidth usage for a plurality of user applications that are running on one or more computing devices connected to the network access point; accessing the network access point via a controller application disposed on one of the computing devices; and granting, by the controller application, bandwidth allocations for each of the user applications over a first time period based on at least some of the information associated with the bandwidth usage.

Abstract translation: 本文提供了在移动设备和网络接入点之间优先化数据业务的方法。 在一些实施例中，用于在移动设备和网络接入点之间对数据业务进行优先级排序的方法可以包括：接收与连接到网络接入点的一个或多个计算设备上运行的多个用户应用的带宽使用相关联的信息; 经由设置在所述计算设备之一上的控制器应用访问所述网络接入点; 以及基于与所述带宽使用相关联的至少一些信息，所述控制器应用程序在第一时间段内授予每个所述用户应用的带宽分配。

公开(公告)号：US08996069B2

公开(公告)日：2015-03-31

申请号：US13338186

申请日：2011-12-27

Applicant: Zhiyu Guo ,  Guy Fighel

Inventor： Zhiyu Guo ,  Guy Fighel

IPC: H04B1/38 ,  H04M1/57

CPC classification number: H04W4/12 ,  H04L67/26 ,  H04M1/57 ,  H04M1/7255 ,  H04M1/72552 ,  H04M3/42059 ,  H04M2250/60

Abstract: An Internet protocol (IP) telephony system provides telephony services to a mobile telephony device via data packet communications that traverse a data network. If the IP telephony system has received calls that were missed by the user of the mobile telephony device, or if the IP telephony system has received communications that have not yet been reviewed by the user of the mobile telephony device, information about those missed calls and unreviewed messages is delivered to the mobile telephony device so that the user can be alerted to their existence. The information may be delivered to the mobile telephony device in a push notification.

Abstract translation: 互联网协议（IP）电话系统通过穿越数据网络的数据分组通信向移动电话设备提供电话服务。 如果IP电话系统已经接收到由移动电话设备的用户错过的呼叫，或者如果IP电话系统已经接收到尚未被移动电话设备的用户审查的通信，则关于那些未接来电的信息和 未查看的消息被传递到移动电话设备，使得用户可以被警告其存在。 可以在推送通知中将信息传送到移动电话设备。

公开(公告)号：US20150078371A1

公开(公告)日：2015-03-19

申请号：US14027968

申请日：2013-09-16

Applicant: Vonage Network, LLC

Inventor： TZAHI EFRATI

IPC: H04L29/06

CPC classification number: H04L65/1069 ,  H04M3/4228 ,  H04M7/0075

Abstract: A single virtual telephone number that is used to route telephony communications is assigned to first and second users if the first and second users rarely, if ever, communicate with the same party. When an incoming call is received on the virtual telephone number, telephony information for the first and second users is reviewed to determine if the calling party is one that has communicated with either of the first and second users in the past. If so, the telephony communication is routed to the user who has communicated with the calling party in the past.

公开(公告)号：US20150071124A1

公开(公告)日：2015-03-12

申请号：US14019873

申请日：2013-09-06

Applicant: Vonage Network, LLC

Inventor： Tzahi Efrati ,  Jaya Meghani

IPC: H04M3/428 ,  H04W4/16

CPC classification number: H04M3/4283 ,  H04L65/1096 ,  H04L65/4015 ,  H04M3/4281 ,  H04M3/4285 ,  H04M7/12 ,  H04W4/16

Abstract: An Off Net scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a data channel and receives a second call over a voice channel resulting in an interruption of the primary communications between the original callers. In the Off Net scenario, a message indicating the original communication has been interrupted is received by a carrier. The carrier substitutes another communication device in place of the second caller's communication device to establish a secondary communication between the first caller's communication device and the third communication device. The secondary communication may inform the first caller of the interruption of the primary communication and may provide options regarding the primary communication to the first caller.

Abstract translation: 在第一和第二呼叫者之间的主要通信过程中可能发生关闭网络场景，其中第二呼叫者通过数据信道连接到网络，并通过语音信道接收第二呼叫，导致原始 来电者 在Off Net方案中，由运营商接收到表示原始通信中断的消息。 代替第二呼叫者的通信装置的载波代替另一通信装置来建立第一呼叫者的通信装置和第三通信装置之间的辅助通信。 次要通信可以通知第一呼叫者主要通信的中断，并且可以向第一呼叫者提供关于主要通信的选项。

公开(公告)号：US08958785B2

公开(公告)日：2015-02-17

申请号：US13649847

申请日：2012-10-11

Applicant: Vonage Network, LLC

Inventor： Guy Fighel

IPC: H04W4/16

CPC classification number: H04M3/54 ,  H04M7/0057 ,  H04M2207/20 ,  H04M2242/30 ,  H04W76/10

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.

公开(公告)号：US20150046158A1

公开(公告)日：2015-02-12

申请号：US13961488

申请日：2013-08-07

Applicant: Vonage Network LLC

Inventor： Tzahi Efrati

IPC: H04M3/493 ,  H04M7/00 ,  G10L15/26

CPC classification number: G10L21/003 ,  G10L15/005 ,  G10L2021/0135

Abstract: A method for voice modification during a telephone call comprising receiving a source audio signal associated with at least one participant, wherein the source audio signal comprises a voice of the at least one participant, detecting a source dialect of the at least one participant, selecting a target dialect based on at least a characteristic of a target participant and creating a modulated audio signal based on the source audio signal, the source dialect, and the target dialect and transmitting the modulated audio signal to the target participant.

Abstract translation: 一种用于在电话呼叫期间进行语音修改的方法，包括接收与至少一个参与者相关联的源音频信号，其中所述源音频信号包括所述至少一个参与者的语音，检测所述至少一个参与者的源方言， 基于至少目标参与者的特征的目标方言，并且基于源音频信号，源方言和目标方言创建调制音频信号，并将调制的音频信号发送到目标参与者。