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公开(公告)号：US20180212852A1
公开(公告)日：2018-07-26
申请号：US15414612
申请日：2017-01-24
Applicant: salesforce.com, inc.
Inventor： Amit Kumar , Tushar G. Jadhav , Suchindra Rengan
Abstract: Techniques are disclosed relating to diagnosing a network-accessible device. A first computer may store authorization information associated with a plurality of network-accessible computing devices associated with a user. The first computer system may receive, from a second computer system, a request from the user to perform a diagnostic operation that involves communication between a third computer system and a particular one of the plurality of network-accessible computing devices. The first computer system may request, based on a permission indicated by the stored authorization information, that the third computer system retrieve diagnostic information from the particular network-accessible computing device and perform the diagnostic operation. The first computer system may receive, from the third computer system, result information relating to the diagnostic operation.
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公开(公告)号：US10693757B2
公开(公告)日：2020-06-23
申请号：US15414612
申请日：2017-01-24
Applicant: salesforce.com, inc.
Inventor： Amit Kumar , Tushar G. Jadhav , Suchindra Rengan
Abstract: Techniques are disclosed relating to diagnosing a network-accessible device. A first computer may store authorization information associated with a plurality of network-accessible computing devices associated with a user. The first computer system may receive, from a second computer system, a request from the user to perform a diagnostic operation that involves communication between a third computer system and a particular one of the plurality of network-accessible computing devices. The first computer system may request, based on a permission indicated by the stored authorization information, that the third computer system retrieve diagnostic information from the particular network-accessible computing device and perform the diagnostic operation. The first computer system may receive, from the third computer system, result information relating to the diagnostic operation.
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3.发明申请公开(公告)号：US20180232741A1
公开(公告)日：2018-08-16
申请号：US15433108
申请日：2017-02-15
Applicant: salesforce.com, inc.
Inventor： Tushar G. Jadhav , Kamleshkumar Patel
CPC classification number: G06Q30/016 , G06N3/006 , H04L51/04
Abstract: A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.
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公开(公告)号：US10891627B2
公开(公告)日：2021-01-12
申请号：US15433108
申请日：2017-02-15
Applicant: salesforce.com, inc.
Inventor： Tushar G. Jadhav , Kamleshkumar Patel
Abstract: A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.
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