公开(公告)号：US11016633B2

公开(公告)日：2021-05-25

申请号：US15480474

申请日：2017-04-06

Applicant: salesforce.com, inc.

Inventor： Adrian Dieter Rapp ,  Xin Wang ,  Peter Francis White ,  Sheila Bernadette Christian

IPC: G06F3/0481

Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.

公开(公告)号：USD816686S1

公开(公告)日：2018-05-01

申请号：US29579929

申请日：2016-10-04

Applicant: salesforce.com, inc.

Designer： Adrian Dieter Rapp ,  Peter Francis White ,  Xin Wang ,  Sheila Bernadette Christian