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公开(公告)号：US10511564B2
公开(公告)日：2019-12-17
申请号：US15411513
申请日：2017-01-20
Applicant: salesforce.com, inc.
Inventor： Shailesh Govande
Abstract: This disclosure provides various techniques that may allow for user availability aware communication. For example, a first user may desire to send an electronic message to a second user, but may not have a way to intelligently select a messaging service to use. This disclosure provides, in one example of user availability aware messaging, that a particular messaging service may be selected based on activity information regarding the second user's activity on one or more messaging services. The electronic message may be sent to the second user via the particular messaging service.
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公开(公告)号：US10924334B1
公开(公告)日：2021-02-16
申请号：US16569268
申请日：2019-09-12
Applicant: salesforce.com, inc.
Inventor： Aishwarya Kumar , Raksha Subramanyam , Charles Kuo , Tony Wong , Wayne Rantala , Amey Ruikar , Shailesh Govande , Kevin Wang
Abstract: System and methods are described for a monitoring system to monitor operations of a distributed computing system and provide feedback to subscribers. The monitoring system includes a data collection engine to receive data items comprising events, metrics, or one or more configurations about a distributed computing system being monitored, and to store selected data items into a message queue. The monitoring system also includes a data processing engine to receive the selected data items from the queue, transform the selected data items into transformed data items based at least in part on one or more settings for a subscriber and the one or more configurations of the distributed computing system, and store the transformed data items into one or more of a database and a cache. The monitoring system also includes a feedback engine to read the transformed data items from the one or more of the database and the cache, generate feedback for the subscriber based at least in part on the transformed data items and the one or more settings for the subscriber and the configurations, and send the feedback to the subscriber.
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公开(公告)号：US20180212920A1
公开(公告)日：2018-07-26
申请号：US15411513
申请日：2017-01-20
Applicant: salesforce.com, inc.
Inventor： Shailesh Govande
Abstract: This disclosure provides various techniques that may allow for user availability aware communication. For example, a first user may desire to send an electronic message to a second user, but may not have a way to intelligently select a messaging service to use. This disclosure provides, in one example of user availability aware messaging, that a particular messaging service may be selected based on activity information regarding the second user's activity on one or more messaging services. The electronic message may be sent to the second user via the particular messaging service.
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公开(公告)号：US20200242240A1
公开(公告)日：2020-07-30
申请号：US16261753
申请日：2019-01-30
Applicant: salesforce.com, inc.
Inventor： Amey Ruikar , Carl Meister , Tony Wong , Charles Kuo , Aishwarya Kumar , Wayne Rantala , Shailesh Govande
Abstract: Techniques and structures to facilitate anomaly detection within a networking system, including receiving a plurality of performance metric messages at a database system, extracting a plurality of anomaly detection messages included in the performance metric messages, storing the plurality of anomaly detection messages in an in-memory database and executing a machine learning model to process the plurality of anomaly detection messages in the in-memory database to detect whether anomalous usage of the networking system has been detected
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