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公开(公告)号：US20180349823A1
公开(公告)日：2018-12-06
申请号：US15615021
申请日：2017-06-06
Applicant: salesforce.com, inc.
Inventor： Neeraj Ahuja , Nilesh Patel , Priyank Shah , Rasik Phalak
Abstract: Systems and methods are disclosed for scheduling a service appointment. A method can include analyzing attributes of a customer service request with respect to a problem area. A multi-factor scheduling analysis is performed by analyzing skill level and resource data associated with the problem area attributes for servicing the customer service request. The analysis is used for scheduling a service appointment to handle the customer service request.
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