公开(公告)号：US10997250B2

公开(公告)日：2021-05-04

申请号：US16140418

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Sitaram Asur ,  Aditya Sakhuja ,  Hui S. Fisher ,  Anjan Goswami ,  Khoa Le

IPC: G06F16/9032 ,  G06F9/451 ,  G06F40/30 ,  G06F40/295

Abstract: A method is provided for generating a ranked list of candidate responders. In some embodiments, the method includes receiving a question from a user and generating a question feature vector representing an intent of the question and a first skill set inferred from the question. The method also includes for one or more candidate responders, generating a candidate feature vector representing a skill set and questions associated with the respective candidate responder; computing a reputation score based on questions and user feedback associated with the respective candidate responder; and computing, based on the question feature vector, candidate feature vector, and reputation score, a probability score representing a prediction of the quality of an answer that would be provided by the respective candidate responder if the input question were routed to the respective candidate responder. The method further includes generating a ranked list of candidate responders using the computed probability scores.

公开(公告)号：US20190235998A1

公开(公告)日：2019-08-01

申请号：US15885240

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Hui S. Fisher

IPC: G06F11/36 ,  G06F17/30

CPC classification number: G06F11/3688 ,  G06F16/9566 ,  G06F16/958

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for end-to-end user interface component testing in a database system. More specifically, techniques for efficient automation of end-to-end user interface component testing are described.

公开(公告)号：US11755655B2

公开(公告)日：2023-09-12

申请号：US17239295

申请日：2021-04-23

Applicant: salesforce.com, inc.

Inventor： Sitaram Asur ,  Aditya Sakhuja ,  Hui S. Fisher ,  Anjan Goswami ,  Khoa Le

IPC: G06F16/9032 ,  G06F9/451 ,  G06F40/30 ,  G06F40/295

CPC classification number: G06F16/90332 ,  G06F9/453 ,  G06F40/295 ,  G06F40/30

Abstract: A method is provided for generating a ranked list of candidate responders. In some embodiments, the method includes receiving a question from a user and generating a question feature vector representing an intent of the question and a first skill set inferred from the question. The method also includes for one or more candidate responders, generating a candidate feature vector representing a skill set and questions associated with the respective candidate responder; computing a reputation score based on questions and user feedback associated with the respective candidate responder; and computing, based on the question feature vector, candidate feature vector, and reputation score, a probability score representing a prediction of the quality of an answer that would be provided by the respective candidate responder if the input question were routed to the respective candidate responder. The method further includes generating a ranked list of candidate responders using the computed probability scores.

公开(公告)号：US10936477B2

公开(公告)日：2021-03-02

申请号：US15885240

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Hui S. Fisher

IPC: G06F11/36 ,  G06F16/958 ,  G06F16/955

Abstract: Systems, apparatus, methods and computer program products for end-to-end user interface component testing in a database system. More particularly, a test script is executed, where the test script is configured to simulate user interactions with one or more user interface components of a web application. The test script is configured to load a user interface component using a network address, request a manipulation of the user interface component, and obtain in response to requesting the manipulation of the user interface component, information describing a state of the user interface component following the manipulation of the user interface component.