公开(公告)号：US10885911B2

公开(公告)日：2021-01-05

申请号：US16132265

申请日：2018-09-14

Applicant: salesforce.com, inc.

Inventor： David Pengelley

IPC: G10L15/22 ,  H04L12/58 ,  G10L15/30 ,  G10L15/26

Abstract: Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.