公开(公告)号：US20210150144A1

公开(公告)日：2021-05-20

申请号：US17099083

申请日：2020-11-16

Applicant: Salesforce.com, Inc.

Inventor： Anuprit KALE ,  Weiping Peng ,  Na Cheng ,  Rick Lindstrom ,  Zachary Alexander

IPC: G06F40/289 ,  G06F16/33 ,  G06F16/31 ,  G06F16/332

Abstract: DESCRIBED HEREIN ARE SYSTEMS, APPARATUS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR MACHINE LEARNING INTENT CLASSIFICATION. IN VARIOUS EMBODIMENTS, HISTORICAL UTTERANCES PROVIDED BY USERS MAY BE UTILIZED FOR BOT TRAINING. CONTEXT AND PERSONALLY IDENTIFIABLE INFORMATION MAY BE REMOVED FROM THE UTTERANCES. THE UTTERANCES MAY BE ASSOCIATED WITH VECTORS. THE UTTERANCES AND VECTORS MAY BE USED TO DETERMINE RECOMMENDATIONS.