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公开(公告)号：US11748639B2
公开(公告)日：2023-09-05
申请号：US17723889
申请日：2022-04-19
Applicant: SAP SE
Inventor： Matthias Kaiser , Vladimir Shapiro , Luisa Andre , Roman Rommel , Max-Samuel Lang , Jochen Steinbach , Kai Richter , Thomas Ryborz
Abstract: The disclosure generally describes methods, software, and systems for providing solution descriptions. A problem description of a problem is received, from a client, at a cloud-based reasoning service. A solution description for a solution to the problem is received. Case metadata for a case defining the problem and solution are generated by the cloud-based reasoning service. The case metadata, including the problem description and solution description, are stored by the cloud-based reasoning service in a cases repository associating solutions with problems. A new problem is received at the cloud-based reasoning service. An automated analysis of the new problem is performed, and a comparison is made of the new problem with existing solutions in the cases repository to identify solutions matching the new problem. A new solution description is provided that is based on a match between the new problem description and the problem description and using the problem solution.
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公开(公告)号：US20220253730A1
公开(公告)日：2022-08-11
申请号：US17723889
申请日：2022-04-19
Applicant: SAP SE
Inventor： Matthias Kaiser , Vladimir Shapiro , Luisa Andre , Roman Rommel , Max-Samuel Lang , Jochen Steinbach , Kai Richter , Thomas Ryborz
Abstract: The disclosure generally describes methods, software, and systems for providing solution descriptions. A problem description of a problem is received, from a client, at a cloud-based reasoning service. A solution description for a solution to the problem is received. Case metadata for a case defining the problem and solution are generated by the cloud-based reasoning service. The case metadata, including the problem description and solution description, are stored by the cloud-based reasoning service in a cases repository associating solutions with problems. A new problem is received at the cloud-based reasoning service. An automated analysis of the new problem is performed, and a comparison is made of the new problem with existing solutions in the cases repository to identify solutions matching the new problem. A new solution description is provided that is based on a match between the new problem description and the problem description and using the problem solution.
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公开(公告)号：US11334805B2
公开(公告)日：2022-05-17
申请号：US16161245
申请日：2018-10-16
Applicant: SAP SE
Inventor： Matthias Kaiser , Vladimir Shapiro , Luisa Andre , Roman Rommel , Max-Samuel Lang , Jochen Steinbach , Kai Richter , Thomas Ryborz
Abstract: The disclosure generally describes methods, software, and systems for providing solution descriptions. A problem description of a problem is received, from a client, at a cloud-based reasoning service. A solution description for a solution to the problem is received. Case metadata for a case defining the problem and solution are generated by the cloud-based reasoning service. The case metadata, including the problem description and solution description, are stored by the cloud-based reasoning service in a cases repository associating solutions with problems. A new problem is received at the cloud-based reasoning service. An automated analysis of the new problem is performed, and a comparison is made of the new problem with existing solutions in the cases repository to identify solutions matching the new problem. A new solution description is provided that is based on a match between the new problem description and the problem description and using the problem solution.
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