公开(公告)号：US12020711B2

公开(公告)日：2024-06-25

申请号：US17166525

申请日：2021-02-03

Applicant: Nice Ltd.

Inventor： Roman Frenkel ,  Yarden Hazut ,  Rotem Shuster Radashkevich

IPC: G10L17/18 ,  G06Q50/26 ,  G10L15/22 ,  G10L17/04 ,  G10L17/08

CPC classification number: G10L17/08 ,  G06Q50/26 ,  G10L15/22 ,  G10L17/04

Abstract: A system and method may classify a plurality of interactions, by: obtaining a plurality of voiceprints of the plurality of interactions, wherein each voiceprint of the plurality of voiceprints represents a speaker participating in an interaction of the plurality of interactions; calculating, for each interaction, a plurality of scores, wherein each score of the plurality of scores is indicative of a similarity between the voiceprint of the interaction and one voiceprint of a set of benchmark voiceprints; calculating, for each interaction, statistics of the scores; and determining that a plurality of interactions pertain to a single cluster of interactions based on statistics of the scores of the interactions in the cluster.