公开(公告)号：US20230082094A1

公开(公告)日：2023-03-16

申请号：US17474606

申请日：2021-09-14

Applicant: NICE LTD.

Inventor： Matan KERET ,  Jon A. ARROWOOD ,  Peter CARDILLO

IPC: G10L17/12 ,  G10L17/04 ,  G10L25/78 ,  G06F21/32 ,  G06N20/00

Abstract: A system is provided for real-time fraud detection with a fraudster voice print watchlist of repetitive fraudster phrases. The system includes a processor and a computer readable medium operably coupled thereto, to perform fraud prevention operations which include detecting a voice communication session having an audio signal of a user, accessing the fraudster voice print watchlist comprising a plurality of fraudster voice prints of the repetitive fraudster phrases, generating a voice print of the user using the audio signal, monitoring the user for real-time fraud detection using the fraudster voice print watchlist and the voice print of the user, and determining, based on the monitoring, whether the voice print of the user meets or exceeds a scoring threshold for matching with one or more of the plurality of fraudster voice prints from the fraudster voice print watchlist during the voice communication session.