公开(公告)号：US11418654B1

公开(公告)日：2022-08-16

申请号：US17305836

申请日：2021-07-15

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Francesca Schuler ,  Nadeem Z Kureishy ,  Vidya Sagar Pitta Eswara Chandra ,  Brian J Frommelt ,  Kylene Tanner

IPC: H04M3/54 ,  H04M3/51

Abstract: A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.