公开(公告)号：US20170277412A1

公开(公告)日：2017-09-28

申请号：US15346832

申请日：2016-11-09

Applicant: INTERACTIVE INTELLIGENCE GROUP, INC.

Inventor： Ryan B. Curtis ,  Payvand Moaddel ,  Richard J. Walsh ,  Donald E. Brown

IPC: G06F3/0484 ,  G06Q30/06 ,  G06F3/0482 ,  H04L29/06 ,  H04L29/08

CPC classification number: G06F3/04845 ,  G06F3/0482 ,  G06Q30/0613 ,  G06Q30/0643 ,  G06T11/00 ,  H04L67/02 ,  H04L67/42 ,  H04W88/02 ,  H04W88/08

Abstract: A method is presented for the use of virtual reality in a contact center environment. A customer may be viewing a virtual reality scene in a virtual reality environment and desire to initiate an interaction from within the virtual reality world. The interaction may be to bring in one or more additional parties to the virtual reality session. The customer may want to connect with an agent in a contact center and/or with an additional party at any time during the session. An interaction may be initiated from a menu of options in real-time, allowing for a customer to share their virtual reality session with the one or more additional parties.