公开(公告)号：US20210256044A1

公开(公告)日：2021-08-19

申请号：US17302385

申请日：2021-04-30

Applicant: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.

Inventor： Dongwei ZHU ,  Haifeng HUANG ,  Chao LU ,  Jialin WU ,  Yuan XIA ,  Xueying SHI ,  Xiaoqin LI ,  Xiaoming HU

IPC: G06F16/332 ,  G06F16/335 ,  G06F16/338 ,  G06F16/34 ,  G06Q30/02

Abstract: Embodiments of the present disclosure provide a method and apparatus for processing consultation information. A specific implementation of the method includes: pushing, in response to receiving consultation information of a first user, a questionnaire corresponding to the consultation information to the first user; acquiring a questionnaire result corresponding to the questionnaire and submitted by the first user; inputting the questionnaire result into a preset consultation model, to obtain a first consultation result; pushing the questionnaire result and the first consultation result to a second user; and in response to receiving a second consultation result provided by the second user based on the questionnaire result and the first consultation result, pushing the second consultation result to the first user.