- 专利标题: Methods and systems for managing communications
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申请号: US15299342申请日: 2016-10-20
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公开(公告)号: US09838542B1公开(公告)日: 2017-12-05
- 发明人: Leland W. Kirchhoff , David S. Trandal , David F. Hofstatter
- 申请人: CALLWAVE COMMUNICATIONS, LLC
- 申请人地址: US MA Brookline
- 专利权人: CALLWAVE COMMUNICATIONS, LLC
- 当前专利权人: CALLWAVE COMMUNICATIONS, LLC
- 当前专利权人地址: US MA Brookline
- 代理机构: Knobbe, Martens, Olson & Bear LLP
- 主分类号: H04M1/64
- IPC分类号: H04M1/64 ; H04M3/533 ; H04M1/725 ; G06F17/30 ; G06Q30/02
摘要:
Methods and systems for call processing are described. A call from a caller intended for a first party is received at a call processing system, which stores call signaling information associated with the call. A greeting is played to the caller, and a voice communication is received and recorded. At least a first portion of the voice communication is transmitted in substantially real time to a terminal associated with the first person. At least a portion of the voice communication is converted to text and the text is stored and transmitted to a terminal associated with the first party. When a search query is received from the first party, the system searches the data store to determine if there is matching call having related matching call information. If there is a matching call, related information may be provided to the first party.
信息查询