An apparatus for unloading load items, comprising a receiving conveyor having a freely projecting receiving end and a rear delivery end, a removal conveyor and a transfer conveyor arranged therebetween which has a front takeover end adjoining the delivery end of the receiving conveyor and a rear handover end adjoining a head end of the removal conveyor, wherein the transfer conveyor is mounted so as to be pivotable in height about a first swivelling axis arranged at the handover end, and the receiving conveyor is mounted so as to be pivotable in height about a second swivelling axis arranged at the delivery end, wherein the receiving conveyor and the transfer conveyor can be moved, by being swivelled about the first and second swivelling axes, into at least one upper unloading position, in which the transfer conveyor is substantially horizontal before the first swivelling axis, the receiving conveyor is substantially vertical below the second swivelling axis and the receiving end of the receiving conveyor is on the floor of the loading space, or into at least one lower unloading position, in which the receiving conveyor and the transfer conveyor are at an angle of no more than 10°, 20°, 30° or 40° to the horizontal and the receiving end of the receiving conveyor is located on the floor of the loading space, and unloading processes using the apparatus.