Invention Grant
- Patent Title: Rich personalized communication context
- Patent Title (中): 丰富的个性化沟通环境
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Application No.: US13802642Application Date: 2013-03-13
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Publication No.: US09430757B2Publication Date: 2016-08-30
- Inventor: Paul Segre
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06Q10/10 ; G06Q30/02 ; H04M1/57 ; H04M3/42 ; G06F9/445 ; G06Q30/00 ; G06Q50/00
Abstract:
A method for displaying context information on a user device, the method includes: identifying a triggering event associated with a contact; identifying a user associated with the user device; identifying a personalized configuration profile is based on at least one of an attribute of the contact attribute or an attribute of the user; identifying the context information associated with the personalized configuration profile; and retrieving the context information for displaying on the user device.
Public/Granted literature
- US20140282135A1 RICH PERSONALIZED COMMUNICATION CONTEXT Public/Granted day:2014-09-18
Information query
