The present invention relates to a method for retrieving medication packages from a pharmacy order-picking device. In the method according to the invention, an operating device is displaced in a displacement position to a predetermined shelf position, at least one medication package on a shelf belonging to the shelf position is moved with a gripping device in the direction of a support and it is then checked whether the at least one medication package has moved fully onto the support. If the check has a negative outcome, an edge of the shelf on which the at least one medication package is stored is detected with a sensor of the operating device and said operating device is displaced to a corresponding shelf position, the gripping device having been brought into the displacement position before displacement.