Invention Grant
- Patent Title: System and method for recording communication interaction over a mobile device
- Patent Title (中): 通过移动设备记录通信交互的系统和方法
-
Application No.: US12902938Application Date: 2010-10-12
-
Publication No.: US09258134B2Publication Date: 2016-02-09
- Inventor: Leon Portman , Asaf Shalom , Michael Vainer , Shay Weiss
- Applicant: Leon Portman , Asaf Shalom , Michael Vainer , Shay Weiss
- Applicant Address: IL Ra'anana
- Assignee: NICE-SYSTEMS LTD.
- Current Assignee: NICE-SYSTEMS LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04M1/00
- IPC: H04M1/00 ; H04L12/18

Abstract:
A system includes a recording server connected to a private branch exchange (PBX) and/or an interface device, where the connected PBX and/or interface device are each connected to an electronic communication network. The PBX provides at least a first portion of a mobile communication on the electronic communication network to the recording server, and the interface device provides a second portion of the mobile communication to the recording server, wherein the recording server, the PBX, and, if connected to the recording server, the interface device are each assigned to a same organization. A method provides a mobile device and a PBX each registered to an organization, a smart client enforces a policy regarding at least one of incoming mobile communications and outgoing mobile communications on the mobile device, providing a recording server connected to the PBX and simulating an extension of the PBX, conferencing a recording server and recording content.
Public/Granted literature
- US20120088475A1 SYSTEM AND METHOD FOR RECORDING COMMUNICATION INTERACTION OVER A MOBILE DEVICE Public/Granted day:2012-04-12
Information query