发明授权
US09117194B2 Method and apparatus for operating a frequently asked questions (FAQ)-based system
有权
用于操作基于常见问题（FAQ）的系统的方法和装置
- 专利标题： Method and apparatus for operating a frequently asked questions (FAQ)-based system
- 专利标题（中）： 用于操作基于常见问题（FAQ）的系统的方法和装置
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申请号： US13312688申请日： 2011-12-06
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公开(公告)号： US09117194B2公开(公告)日： 2015-08-25
- 发明人: Ding Liu
- 申请人： Ding Liu
- 申请人地址： US MA Burlington
- 专利权人： Nuance Communications, Inc.
- 当前专利权人： Nuance Communications, Inc.
- 当前专利权人地址： US MA Burlington
- 代理机构： Hamilton, Brook, Smith & Reynolds, P.C.
- 主分类号： G06F17/30
- IPC分类号： G06F17/30 ; G06Q10/10
摘要：
Typical frequently-asked question (FAQ) systems perform keyword searches on queries to a database of answers to deliver an answer to a user. The present invention searches a user generated query in a classifier trained to search a database of questions in a set of FAQs. The questions in the database correspond to answers. Upon finding a relevant question, the system returns the corresponding answer to the user. Searching the query against the questions generates more accurate results for the user.
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