发明授权
- 专利标题： Ticket consolidation for multi-tiered applications
- 专利标题（中）： 多层应用程序的票证合并
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申请号： US13590342申请日： 2012-08-21
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公开(公告)号： US09086960B2公开(公告)日： 2015-07-21
- 发明人: Ruchi Mahindru , Valentina Salapura
- 申请人： Ruchi Mahindru , Valentina Salapura
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 代理机构： Scully, Scott, Murphy & Presser, P.C.
- 代理商 Louis J. Percello, Esq.
- 主分类号： G06F11/00
- IPC分类号： G06F11/00 ; G06F11/07 ; G06F11/34
摘要：
Consolidating problem tickets for a multi-tiered application may comprise identifying a plurality of correlated virtual machines that are running one or more application components of the multi-tiered application. Problem reports may be identified that are generated by one or more of the plurality of correlated virtual machines and caused by a failure of a same single component of the multi-tiered application. The identified problem reports may be consolidated into a single ticket and placed into a ticket handling system.
公开/授权文献
- US20140059394A1 TICKET CONSOLIDATION FOR MULTI-TIERED APPLICATIONS 公开/授权日：2014-02-27
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