Invention Grant
US08908839B2 Flagged messages in an automatic integrated unified messaging escalation system
有权
在自动集成的统一消息传递系统中标记的消息
- Patent Title: Flagged messages in an automatic integrated unified messaging escalation system
- Patent Title (中): 在自动集成的统一消息传递系统中标记的消息
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Application No.: US13847872Application Date: 2013-03-20
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Publication No.: US08908839B2Publication Date: 2014-12-09
- Inventor: Mehrad Yasrebi , James Jackson
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Wolff & Samson, PC
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04L12/58 ; G06F15/16 ; H04M3/53 ; H04M3/51
Abstract:
An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list.
Public/Granted literature
- US20130246544A1 Flagged Messages in an Automatic Integrated Unified Messaging Escalation System Public/Granted day:2013-09-19
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