An approach is provided for supporting messaging services via a set-top box. A set-top box establishes communications with a user device. The set-top box receives a message from the user device, and stores the message for inclusion in a messaging log. The set-top box presents content of the messaging log via a display coupled to the set-top box. According to one embodiment, the set-top box receives network address information of the user device, maps the network address information to location information, and retrieves information from a data repository based on the location information. In another embodiment, the user device acquires information about a program being experience by a user via the set-top box, and generates a message to provide presence status information to a social network service based on the program information.