A system and method of determining the quality of audio-visual services of a mobile telephone is provided. In one embodiment, the method includes wirelessly receiving streaming audio-video content at the mobile telephone and wherein the audio-video content comprises video content and audio content. The video content is formed of a plurality of video frames with each encoded with one or more video symbols. The audio content is formed of a plurality of audio segments with each encoded with a sequence of tones. The method further includes outputting the audio content with the mobile telephone and displaying the video content with the mobile telephone. A computer processes the video symbols of each video frame of the displayed video content to determine a video quality of the displayed video content and processes the sequences of tones of the outputted audio content to determine an audio quality of the outputted audio content. The determined audio and video quality is then output by the computer.