A universal line usage information collection system is described. The system includes a data collection component for collecting continuous line usage information for one or more items of equipment in a telecommunications network, wherein the data collection component is capable of receiving information for multiple equipment types. The system also includes a structural database component for storing information regarding the physical structure of the telecommunications network and a relational database component for organizing the line usage information accessed from the data collection component according to the structure of the telecommunications network accessed from the structural database component such that the information may be used to generate line usage reports.