Invention Grant
- Patent Title: Intelligent and automatic calling process
- Patent Title (中): 智能自动呼叫过程
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Application No.: US11556475Application Date: 2006-11-03
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Publication No.: US08472613B1Publication Date: 2013-06-25
- Inventor: James J. Pan , James D. Black , Minh Khuc
- Applicant: James J. Pan , James D. Black , Minh Khuc
- Applicant Address: US KS Overland Park
- Assignee: Sprint Communications Company L.P.
- Current Assignee: Sprint Communications Company L.P.
- Current Assignee Address: US KS Overland Park
- Main IPC: H04M1/53
- IPC: H04M1/53

Abstract:
Ways for facilitating an automated calling process are described. An embodiment includes receiving a start indication to start recording events associated with a call process, starting a timing reference, receiving data provided by a user, storing information suitable to reproduce the received data based on the timing reference, and repeating the receiving step and the storing step until a stop indication to stop recording events is received. Redialing can occur without user intervention by retrieving a first indication of an information-providing event associated with a dialing process, providing data to satisfy the information-providing event, determining whether a subsequent information-providing event is to be expected, waiting for a correct time or for a prompt to provide additional data to satisfy the subsequent information-providing event, providing additional data to satisfy the subsequent information-providing event, and without user interaction, repeating the determining, waiting, and providing steps until the call is connected or until there is no additional data to provide.
Information query