A customer-dedicated energy management apparatus includes an air-conditioner partial-road characteristics identification unit for creating air-conditioning partial-road characteristics by using air-conditioning operation achievement data in the past, an intra-room heat-capacity characteristics identification unit for creating intra-room heat-capacity characteristics by using the air-conditioning operation achievement data in the past, and intra-room state value data, an air-conditioning setting temperature calculation unit for determining an air-conditioning setting temperature by using the air-conditioning partial-road characteristics and the intra-room heat-capacity characteristics, the setting temperature being appropriate for implementing an air-conditioning power-consumption-amount suppression target value determined, and an air-conditioner control unit for controlling an air conditioner so that the setting temperature determined will be implemented.