A method of assisting communication for a user is provided. The method includes receiving an IM message including a request for a voice carry over from the user, and transmitting to the user an invitation to join a first voice connection. The method further includes initiating the first voice connection with the user, and initiating a second voice connection with a recipient. Additionally, the method includes communicating to the recipient a first voice communication from the user over the first and second voice connections, and communicating to the user a response IM message including a transcribed version of a second voice communication from the recipient. An apparatus for assisting communication for a user is provided. A computer-readable medium having stored thereon computer-executable instructions is provided. The computer-executable instructions cause a processor to perform a method when executed.