发明授权
- 专利标题: Dialog filtering for filling out a form
- 专利标题(中): 对话框过滤填写表单
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申请号: US12236183申请日: 2008-09-23
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公开(公告)号: US08326622B2公开(公告)日: 2012-12-04
- 发明人: Carl Joseph Kraenzel , David M. Lubensky , Baiju Dhirajlal Mandalia
- 申请人: Carl Joseph Kraenzel , David M. Lubensky , Baiju Dhirajlal Mandalia
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Schmeiser, Olsen & Watts
- 代理商 Anna Linne
- 主分类号: G10L15/00
- IPC分类号: G10L15/00
摘要:
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.
公开/授权文献
- US20100076760A1 DIALOG FILTERING FOR FILLING OUT A FORM 公开/授权日:2010-03-25
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