发明授权
- 专利标题： Method of remotely operating contact center systems
- 专利标题（中）： 远程操作联络中心系统的方法
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申请号： US12270238申请日： 2008-11-13
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公开(公告)号： US08249243B2公开(公告)日： 2012-08-21
- 发明人: Rajiv Kambli
- 申请人： Rajiv Kambli
- 申请人地址： US IL Lombard
- 专利权人： Aspect Software, Inc.
- 当前专利权人： Aspect Software, Inc.
- 当前专利权人地址： US IL Lombard
- 代理机构： Husch Blackwell LLP
- 代理商 Jon Christensen
- 主分类号： H04M3/00
- IPC分类号： H04M3/00
摘要：
A method and apparatus are provided for controlling a server of a contact center system having a plurality of automatic contact centers. The method includes the steps of providing an audible menu to a supervisor of the contact center system having the plurality of automatic contact distributors, receiving an instruction from the supervisor and executing the received instruction within the server.
公开/授权文献
- US20100119052A1 METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS 公开/授权日：2010-05-13
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