发明授权
- 专利标题： System and method for integrated queue management
- 专利标题（中）： 集成队列管理的系统和方法
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申请号： US10847603申请日： 2004-05-17
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公开(公告)号： US08081749B1公开(公告)日： 2011-12-20
- 发明人: Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
- 申请人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
- 申请人地址： US CA San Jose
- 专利权人： Cisco Technology, Inc.
- 当前专利权人： Cisco Technology, Inc.
- 当前专利权人地址： US CA San Jose
- 代理机构： Baker Botts L.L.P.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00
摘要：
A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
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