A process of enabling and providing a service for improving haulage efficiency in a haulage system includes identifying a customer who may benefit from the service. Haulage vehicles of a fleet of haulage vehicles are equipped with a system for monitoring haulage parameters of the haulage vehicles. Equipment for gathering data on the monitored haulage parameters and for gathering information on haulage vehicle location along haul roads is provided. Target haulage parameters which result in desired haulage system performance are determined. The data is analyzed and deviations of actual haulage system performance from desired haulage system performance are determined.