A method to identify and report over-utilized, under-utilized, and bad quality trunks and gateways in an Internet Protocol (IP) telephony network includes collecting information associated with a plurality of gateways and trunks on the gateways, as well as correlating the information with network topology and configuration data obtained from a network management system. The collected information may be used to compute traffic statistics associated with the gateways and trunks on the gateways. The method further includes identifying over-utilized, under-utilized, and/or bad quality trunks or gateways, if any; and generating a report to display the over-utilized, under-utilized, and/or bad quality trunks or gateways, e.g., a report to display a subset of the plurality of gateways or trunks for potential upgrade or downgrade.A system to identify and report over-utilized, under-utilized, and bad quality trunks and gateways in an Internet Protocol (IP) telephony network is also claimed and described herein.