发明授权
US07356130B2 Method and system for selecting speech or DTMF interfaces or a mixture of both
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用于选择语音或DTMF接口或两者的混合的方法和系统
- 专利标题: Method and system for selecting speech or DTMF interfaces or a mixture of both
- 专利标题(中): 用于选择语音或DTMF接口或两者的混合的方法和系统
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申请号: US11026720申请日: 2004-12-30
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公开(公告)号: US07356130B2公开(公告)日: 2008-04-08
- 发明人: Ciprian Agapi , Felipe Gomez , James Robert Lewis
- 申请人: Ciprian Agapi , Felipe Gomez , James Robert Lewis
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Patents On Demand, P.A.
- 代理商 Brian K. Buchheit
- 主分类号: H04M1/64
- IPC分类号: H04M1/64
摘要:
A wizard that from a fixed design can create various audio interfaces. The generated interfaces can be speech only, DTMF only, or various mixed speech and DTMF UIs. When specifying both speech and DTMF prompts, a number of combinations of these interfaces could be automatically generated. Robust speech recognition systems can be built by automatically generating a “shadow” DTMF application. The DTMF application will perform the same task as the primary speech application; however the transfer to a DTMF application could be done explicitly by the user, or could be transferred automatically (either a temporary or permanent transition) at a point in the call flow where there was a problem with the speech recognition.
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