- 专利标题: One number, intelligent call processing system
-
申请号: US10082669申请日: 2002-02-22
-
公开(公告)号: US06661884B2公开(公告)日: 2003-12-09
- 发明人: James D. Shaffer , George G. Moore
- 申请人: James D. Shaffer , George G. Moore
- 主分类号: H04M342
- IPC分类号: H04M342
摘要:
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.
公开/授权文献
- US20020136381A1 One number, intelligent call processing system 公开/授权日:2002-09-26
信息查询