A method and apparatus for creating customized call processing information (CCPI) records to permit customized telephone services for individual subscribers to a telephone network. The records are provided in a binary representation, an internal data structure representation and a displayed representation. The displayed representation for a CCPI record may be provided in a plurality of formats. For example, a "graph" format or a "form" format. The binary and internal data structure representations of a CCPI record are less machine dependent than the displayed representation and can, therefore, be implemented in a variety of processing devices. The displayed representation can be developed by an operator to correspond to any desired operating environment which, when interfaced with the internal data structure representation, permits the creation of CCPI records on a wide variety of processing devices.