Invention Publication
- Patent Title: AUTOMATED CALLING SYSTEM
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Application No.: US18635974Application Date: 2024-04-15
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Publication No.: US20240265923A1Publication Date: 2024-08-08
- Inventor: Asaf Aharoni , Arun Narayanan , Nir Shabat , Parisa Haghani , Galen Tsai Chuang , Yaniv Leviathan , Neeraj Gaur , Pedro J. Moreno Mengibar , Rohit Prakash Prabhavalkar , Zhongdi Qu , Austin Severn Waters , Tomer Amiaz , Michiel A.U. Bacchiani
- Applicant: GOOGLE LLC
- Applicant Address: US CA Mountain View
- Assignee: GOOGLE LLC
- Current Assignee: GOOGLE LLC
- Current Assignee Address: US CA Mountain View
- Main IPC: G10L15/26
- IPC: G10L15/26 ; G10L15/32 ; H04M1/02 ; H04M1/663 ; H04M3/428 ; H04M3/51

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.
Information query