Various embodiments of systems and methods for remote monitoring and controlling of electrochromic glass are described. In some embodiments, a device monitoring and control system can receive messages via a communication hub from a plurality of remote installation sites for electrochromic glass units. The messages include telemetry data associated with the electrochromic glass units. The system can stream the telemetry data to a data analytics engine that can perform analytics functions on the telemetry data. The system provides results of the analytics functions to remote destinations via a data analytics interface. The system can also receive, via a control interface, control instructions from remote sources to control one or more of the electrochromic glass units. The system can transmit control messages to the installation sites to implement the control instructions. The system can also establish a connection for a requestor to an installation site using a site's specific connection protocol.