The present disclosure relates to a method, a device, and a program product for managing a computer system. One method includes: receiving a service request for the computer system, the service request describing an operation state of the computer system; respectively determining similarities between the service request and multiple historical service requests performed for the computer system, the multiple historical service requests respectively describing multiple historical operation states of the computer system; and determining, in response to determining that a similarity between the service request and a historical service request among the multiple historical service requests satisfies a predetermined similarity condition, a solution for processing the service request based on a pairing of the service request with the historical service request and a historical solution for processing the historical service request. Further, a corresponding device and a corresponding program product are provided.