This document describes a computer-implemented method for guiding a user through a travel check-in procedure. The method includes receiving passenger identification information associated with a passenger checking in for a travel segment, and determining a check-in status of the passenger using the passenger identification information. The method also includes generating a check-in workflow based on the check-in status of the passenger. The method further includes providing for display on a user interface a current step in the check-in workflow, the current step corresponding to a current action in the check-in workflow to be completed by a user, and upon request of the user to continue to a next step in the workflow, providing for display on the user interface the next step in the check-in workflow, the next step corresponding to a next action in the check-in workflow to be completed by the user.