Invention Application
- Patent Title: RESOURCE SAVING WHILE AVOIDING CUSTOMER WAIT ANNOYANCE
- Patent Title (中): 资源节省时间避免客户等待提示
-
Application No.: US13252312Application Date: 2011-10-04
-
Publication No.: US20130083339A1Publication Date: 2013-04-04
- Inventor: Fritz F. Ebner , Yves Hoppenot , John A. Wright
- Applicant: Fritz F. Ebner , Yves Hoppenot , John A. Wright
- Applicant Address: US CT Norwalk
- Assignee: XEROX CORPORATION
- Current Assignee: XEROX CORPORATION
- Current Assignee Address: US CT Norwalk
- Main IPC: G06F15/00
- IPC: G06F15/00

Abstract:
Systems and methods receive user feedback during user interaction with at least one printing apparatus to record user annoyance measurements for one or more users into memory of at least one computerized device. The systems and methods automatically calculate one or more user annoyance curves for the users from the user annoyance measurements. The annoyance curves relate to one or more performance characteristics of the printing apparatus. The systems and methods automatically select a specific annoyance curve from the annoyance curves depending upon which of the users is utilizing the printing apparatus. The systems and methods automatically determine a performance characteristic level for the printing apparatus that will maintain user annoyance below a predetermined standard for each of the users using the specific annoyance curve for each user. The systems and methods automatically set components of the printing apparatus to operate so as to achieve the identified performance characteristic level.
Public/Granted literature
- US09013720B2 Resource saving while avoiding customer wait annoyance Public/Granted day:2015-04-21
Information query