发明申请
US20120163564A1 USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
有权
使用复合事件处理器(CEP)直接通过互动语音响应(IVR)系统处理个人电话会话
- 专利标题: USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
- 专利标题(中): 使用复合事件处理器(CEP)直接通过互动语音响应(IVR)系统处理个人电话会话
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申请号: US13404215申请日: 2012-02-24
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公开(公告)号: US20120163564A1公开(公告)日: 2012-06-28
- 发明人: EDWARD M. LYNCH , David D. MARTIN , Jared M. MICHALEC , Victor S. MOORE , Wendi L. NUSBICKEL
- 申请人: EDWARD M. LYNCH , David D. MARTIN , Jared M. MICHALEC , Victor S. MOORE , Wendi L. NUSBICKEL
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 主分类号: H04M1/64
- IPC分类号: H04M1/64
摘要:
Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
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