A method for determining a decision point in real-time for a data stream from a conversation includes receiving streaming conversational data; and determining when to classify the streaming conversational data, using a measure of certainty, by performing certainty calculations at a plurality of time instances during the conversation and by selecting a decision point in response to the certainty calculations, the decision point not being based on a fixed window of conversational data but being based on accumulated conversational data available at different ones of the plurality of time instances. Systems and computer program products are also provided.