发明申请
US20050193055A1 Context sensitive dynamic user interface for customer service agent
审中-公开
客户服务代理的上下文敏感动态用户界面
- 专利标题： Context sensitive dynamic user interface for customer service agent
- 专利标题（中）： 客户服务代理的上下文敏感动态用户界面
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申请号： US10787548申请日： 2004-02-26
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公开(公告)号： US20050193055A1公开(公告)日： 2005-09-01
- 发明人: Mark Angel , Marc Caltabiano , Max Copperman , Terri Czerwinski , Scott Huffman
- 申请人： Mark Angel , Marc Caltabiano , Max Copperman , Terri Czerwinski , Scott Huffman
- 主分类号： G06F15/16
- IPC分类号： G06F15/16 ; G06F17/30 ; G06K9/64 ; G06Q30/00 ; G06F17/60
摘要：
This document discusses, among other things, a system that receives context, such as from a customer relationship management (CRM) or other case tracking system, and uses the received context to formulate a customized inquiry resolution process, which is particularized to the customer inquiry. The customized process can be used by a customer service agent to resolve the customer inquiry. The customized process can create additional context which is written back to any calling system.
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