A method performed by a Cloud Access Security Broker (CASB) service includes scanning data stored in one of a cloud provider and a Software-as-a-Service (SaaS) application, wherein the data is for a user associated with a company of a plurality of companies; detecting an incident in a file or email in the data during the scanning; maintaining details of the incident in an in-memory data store, including a current snapshot of the file or email; and providing a notification to the tenant of the incident. The method can further include, subsequent to the incident and while the file or email is being updated, updating the details of the incident in the in-memory data store.