A service management system facilitates service on building management systems. A connected services system of a connected services system stores temperature information from temperature detectors of building management systems (including heat detectors of fire alarm systems and thermostats of building automation systems), which send sensor values to control panels, which, in turn, send the temperature information to the connected services system. A temperature detector evaluation module of the connected services system retrieves the temperature information from the connected services database, generates aggregate temperature information based on the temperature information and then determines which of the temperature detectors require service based on the aggregate temperature information, for example, by detecting outlier temperature information. Scheduled service tasks for the temperature detectors requiring service are then pushed to a service workflow module, which sends the scheduled service tasks to a mobile computing device operated by a technician performing the service.