- 专利标题： Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones
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申请号： US17345712申请日： 2021-06-11
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公开(公告)号： US11652922B2公开(公告)日： 2023-05-16
- 发明人: Wayne Ramprashad , David Garrod
- 申请人： MEDALLIA, INC.
- 申请人地址： US CA San Francisco
- 专利权人： Medallia, Inc.
- 当前专利权人： Medallia, Inc.
- 当前专利权人地址： US CA San Francisco
- 主分类号： H04M3/51
- IPC分类号： H04M3/51 ; G10L15/18 ; G10L15/26 ; H04M3/42
摘要：
The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
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