Disclosed is a virtual rating device that associate online ratings with differential time costs by endowing the graphical user interface that solicited ratings from the users with “physics,” including an initial (default) slider position and friction. When ratings are associated with differential time cost, scores correlated more strongly with objective service quality. The differential time costs optimize information when proportional to the deviation from the median score. Correlations between subjective rating scores and objective service performance can be further improved by boosting time costs for reporting extreme scores. The disclosed device lowers the sample size (and therefore costs) required for obtaining reliable, averaged crowd estimates. The disclosed device improves information quality in online rating and feedback systems. By endowing a rating widget with virtual friction to increase the time cost for reporting extreme scores, one can obtain a more reliable crowd estimates of quality. Implications include improving accuracy of evaluations in e-commerce, and the approach can be generalized and tested in a variety of large-scale online communication systems.