An ingestion server is provided for processing emails and providing intelligent workflows. The ingestion server includes a processor and a memory. The processor is configured to receive an electronic mail message containing a set of email content and to determine a content type. The content type is one of structured content and unstructured content. The processor is configured to identify a parsing module from a plurality of parsing modules to process the set of email content. The processor is configured to apply the identified parsing module to the set of email content to obtain a set of parsed email content. The processor is configured to apply a mapper module to the set of parsed email content to obtain a routing path. The processor is also configured to define an intelligent workflow based on the routing path. The processor is also configured to submit the work item using the intelligent workflow.