Provided is an AI apparatus for determining a location of a user including: a communication unit configured to communicate with at least one external AI apparatus obtaining first image data and first sound data; a memory configured to store location information on the at least one external AI apparatus and the AI apparatus; a camera configured to obtain second image data; a microphone configured to obtain second sound data; and a processor configured to: generate first recognition information on the user based on the second image data; generate second recognition information on the user based on the second sound data; obtain, from the at least one external AI apparatus, third recognition information on the user generated based on the first image data and fourth recognition information on the user generated based on the first sound data; determine the user's location based on the location information, the first recognition information, and the third recognition information; and calibrate the determined user's location based on the second recognition information and the fourth recognition information.